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References: <833058917.18622.0@melech.demon.co.uk> <4p5j7d$24l@goanna.cs.rmit.edu.au> <4p6ffd$7fl@goanna.cs.rmit.edu.au> <01bb53ce$56064340$ed8d389d@toddn40> <4p87ce$38j@goanna.cs.rmit.edu.au> <01bb5436$cdddc150$28e43d9d@toddnwks> <4pakkt$2p0@crow.cybercomm.net> <01bb5577$42e2a740$ed8d389d@toddnwks> <4pe525$2h@crow.cybercomm.net>
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On 9 Jun 1996, Dewey Paciaffi wrote:

> In article <01bb5577$42e2a740$ed8d389d@toddnwks>,
> 	"Todd Needham [Microsoft]"  writes:
> >> How exactly does one perform remote administration on NT boxes? If a
> >> user at a remote site calls and complains "I can't seem to access my
> >> mail today.", how does the remote administrator go about working on 
> >> that problem?
> >
> >The Windows NT administration tools are rpc-based and can be run locally
> >or across a net.  
> 
> So, I can run the control panel for another system on my screen, or which
> tools are you talking about?
> 
> >Is that your question?
> 
> Sort of. I wanted to know in the scenario
> 
> 	User: (In the Atlanta office) Hi. Everytime I start my CC:Mail
>           today, I get a window that has a message about some kind
>           of fault stuff.
> 
> 	Me:   (In New York Office) OK. I'll take a look at it.
> 
> what tools do I have to inspect the user's configuration, the mailer
> specific configuration, the config of her local mail server, check for
> recently installed software, dlls and so forth? I have to do this because
> my company is cheap and can't afford to put a systems person at each 
> small remote office that has some systems.

You get a copy of Carbon Copy for TCP/IP and turn your servers into GAPING
SECURITY HOLES :-).  But first, you will need this lady's password and
user ID (remember, each NT user can set up a different configuration).

You could also look at the configuration files using shared files (another
engraved invitation to the Mitnicks of the world).  OOPS, I forgot, most
of the critical files cannot be viewed with a text editor and
modifications with a text editor makes system crashes a near certainty.

> __
> Dewey Paciaffi
> dewey@cybercomm.net


	Rex Ballard - Director of Electronic Distribution
	http://cnj.digex.net/~rballard




From rballard@cnj.digex.net Mon Jul  1 23:00:58 1996
Status: O
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Newsgroups: comp.sys.mac.advocacy,comp.os.linux.advocacy,comp.unix.advocacy,comp.os.ms-windows.advocacy